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BikerChap.com Frequently Asked Questions and Information Page:
If your question is not here CLICK HERE to email us! |
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1. How do I contact BikerChap.com Customer Service?
You can locate our contact form in our directory, this form is very easy to use only needing your name, email address, and your questions/comments.
We will reply to all emails within 24 business hours depending on our email volume. |
2. How can I pay for my order with BikerChap.com?
For your convenience BikerChap.com accepts Visa, Mastercard, American Express, and Discover cards for payment. You may also pay with paypal with our express checkout option. Options will be available for selection at checkout |
3. Can I make a change after I've placed my order?
No changes may be made after an order is submitted. How Our system is designed your order is first verified and then transfered to the shipping department to fill orders and get them on their way as quickly as possible. As a result, we are unable to cancel or make any changes to an order once it has been placed, if possible there is a cancellation fee assesed. |
4. Where can I look for information on the order I placed with BikerChap.com?
Your Order Confirmation email details the price of each item, and your order/customer id number. Be sure to PRINT your order after you open your email to have all the information on file. No invoice included with shipment due to sometimes ordered as a gift. If you register upon order placement you will have a login and password to see your order status, invoice, and tracking information. |
5. What is the BikerChap.com Guarantee?
BikerChap.com unconditionally guarantees the quality of all merchandise. Should any item from this web site be deemed defective, please let us know within a 3 day time frame from delivery to you and we will pay postal shipping back to us and provide a replacement as soon as the product arrives back to our shipping department. |
6. Is ordering online secure?
To guarantee that your order is secure and to protect your privacy, digicert Secure Socket Layer (SSL) utilizing 128 bit encryption. Once digicert receives your order, it is then decoded and processed. You may also use our directory to view our privacy policy |
7. How long will it take to receive my order?
Standard delivery orders will arrive in 2-5 business days after shipment. Please allow up to 7 days before request of tracking information. 95% of orders are shipped in 1-3 business day time frame depending on day ordered. We ship orders out Tuesday through Friday. |
8. Do you except returns and exchanges?
Yes, We do. Please view our store polices page for simple instructions and to obtain a rma #. You may email us at anytime with questions on sizing. All return credits are placed as soon as the product is received and the credit to your account time frame is depending on your bank. Exchanges are processed in 2-5 days after the product is received back to us, you will usually have the exchanged item back to your door in 4-10 business days. |
9. How do I remove an item from my Shopping Cart?
To remove an item from your Shopping Cart, Select the box that states remove item and click the "Update Cart" button. If you would like to purchase other items after that process is done please select the continue shopping button for all of BikerChap.com category list. |
10. Can I place a order through email or fax?
Ordering online is extremely easy, however we also accept orders via email or fax if you prefer... Just include the items you wish to purchase, your billing info, a good contact phone number and shipping address with your card number and expiration to 1-706-659-4879.... FAX # 706-383-8861... EMAIL [email protected] |
11. How do I check my sizing?
Please go to our sizing chart page located at each item or at our directory for simple instructions and charts. Please advise if your measurements are actual or if you have made any adjusted for clothing. (Actual gives us a better idea) You may also CLICK HERE for access to our sizing chart page. |
12. How do you offer top quality products in quanity and quality?
We conduct our business directly with the public therefore allowing us to keep our overhead low and pass those savings directly on to you, our valued customers. |
Thousands of satisfied customers buy from BikerChap.com with Confidence.
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